What to Look for in Your Heating Repair Company
Shopping around for a new heating repair company because you are new to the area or just need a fresh start? There are a handful of characteristics you should look out for to spot the top companies.
Experience and Local Presence
Choose a company with experience. Hoff Heating & AC was established in 1983 and has been providing heating repair services to O’Fallon residents for more than 35 years. It’s not just that we’re established, but we’re also experienced in the community. You know our company will be here for you.
Licensing and Certification
Your heating repair company should be fully licensed as required by the state and your local jurisdiction. Insurance and bonding are important as well, and a company should be proud of its certificates, such as certifications from North American Technician Excellence (NATE). Also, be on the lookout for a good Better Business Bureau rating.
Customer Service Approach
How does a company make you feel when you deal with them? A company that is truly committed to customer service will always be professional and respectful. The technicians will go above and beyond to ensure that you’re satisfied with the customer experience.
Makes and Models Serviced
Many heating repair companies are factory-authorized, which is a definite plus. But what isn’t a plus is if they limit the makes and models they work on. Such companies will often nudge you toward the equipment that is best for them rather than you.
References and Referrals
When it comes to installation or a major repair, a company should be happy to give you references. Follow through on them and learn what the company’s established clientele has to say.
At Hoff Heating & AC, we strongly believe that we can be the best heating repair company for you. We offer NATE-certified technicians and have an A+ rating with the BBB. We also offer a broad range of services beyond repair, including installation and maintenance for both heating and cooling systems. Call us today to learn more about our services and how we can help you.